DELIVERY

Snow Bros. offers FREE local drop off delivery! Our White Glove delivery includes hook-up of freestanding ranges, refrigerators, washing machines and dryers, as well as free haul-away of your old appliance. Built-in appliances will also be brought into the home to be placed in front of the installation spot but left in the carton. We also include gas and electric connectors for ranges and dryers as well as rubber hoses for washing machines. Delivery drivers are Snow Bros. employees and most have been with the company for over 10 years.  Snow Bros. calls all customers the night before delivery with a three hour time frame as well as a courtesy call when we are on our way. Morning or afternoon delivery can be requested but not guaranteed. We offer the best delivery service around!

For delivery emergencies after hours, please contact delivery@snowappliance.com.

Delivery Check List

• Have you measured the opening where the appliance is going as well as the doorways in your home?
  
  
• Are all walkways in the path of delivery clear?
  
  
• Have you arranged for payment of any COD’s?

Important Delivery Information

• You will be called the evening before your delivery and given a three-hour time frame. You will be charged a delivery fee if you are not home on the scheduled delivery day.
  
  
• You must measure your home/doorways to fit the new appliance. We cannot be responsible for appliances not fitting in your home.
  
  
• You must have the proper set up required for installation of your new appliance (electrical outlet, gas connections, copper waterline etc.).
  
  
• Confirm that the address and phone number on your invoice is correct and that all necessary phone numbers have been taken (home, work, cell phone).
  
  
• Please indicate any special instructions our drivers should know about. Such as elevator usage, 3^rd floor, truck restrictions on roads, narrow stairwells, flooring, etc.
  
  
• For homes under construction, please be sure that there are cement pathways and stairs. Completely finished! 

Accepting Your Delivery - protect yourself before you sign for your appliances

Every package is insured to guarantee you receive your purchase in perfect condition. Please look over all new deliveries prior to signing for the merchandise. Any inconsistencies, irregularities or damage must be noted in writing on the bill of lading. After you sign for the merchandise, you are responsible for filing all claims with the shipper.

Delivery Tips

1. Make sure there is someone at your home to receive the item

We deliver from 8:00 A.M. until the delivery schedule is completed. We call the night before and will give you a three-hour delivery window. These are just an estimate and are given as a courtesy and cannot be guaranteed. There will be a $50 re-delivery fee if no one is home at the time of delivery. An adult, at least 18 years of age, must be home to sign for the item. Delivery address cannot be changed in-route. We cannot deliver to PO Boxes.

2. Make a clear, level and unobstructed path to where you want your appliance delivered

Snow, ice or excessive mud may prohibit delivery. In the rare instance your house is not accessible by a delivery truck (and customer pick-up cannot be arranged) you will be billed on your credit card for the delivery charges back to Snow Bros., plus a 25% restocking fee.

3. Measure, Measure, Measure

When ordering larger than normal items, please make sure they will fit through all openings. Be sure to take into account how much space your doors take from the opening. It is your responsibility to ensure the appliance can be delivered to the place you have chosen. Additional charges may apply for non-compliance.

4. Delivery & Installation

Refrigerators/Freezers:

We level using leveling legs provided by the manufacturer.  A three prong grounded outlet is needed for proper installation. We will switch to left hand door swing at no charge if notified in advance of the delivery date. Water line installations/connections cannot be done by our drivers. Anti-tip devices are not installed by our drivers and are the customer's responsibility.

Electric and Gas Ranges:

Three or four wire 220 volt/40 amp receptacle is required for an electric range. We supply at no charge a 40 amp range cord. Direct wire connections are not done by our drivers. On all gas ranges a separate gas shut off valve is required, gas connector is supplied at no charge. Anti-tip devices are not installed by our drivers and are the customer's responsibility. All ovens should run for at least 30 minutes at 350 degrees before the first use.

Electric and Gas Dryers:

Three or four wire 220 volt /30 amp receptacle is required for an electric dryer. We supply at no charge a 30 amp dryer cord. Direct wire connections are not done by our drivers. Three prong grounded outlet and separate gas shut off valve is required for gas dryer, gas connector is supplied at no charge, four inch dryer vent is part of your house and is not supplied by the manufacturer. Any venting we do is temporary and not guaranteed, we will not use vinyl venting as manufacturer's recommend aluminum vent.

Washing Machines:

We install washing machines with water hoses typically four feet in length, and drain hoses that are provided by the manufacturer, three prong grounded outlet is needed.

Built-In Appliances:

Snow Brothers does not install built-in appliances. Installation is the responsibility of the customer, remodeler, builder or installation company. We will drop off units where the customer specifies. Units will be left in the carton to prevent damage to both the unit and your floor. Due to the size and weight of built-in refrigerators, there must be a paved driveway, sidewalk or walkway for our drivers to be able to maneuver the unit properly.

5. When in doubt, call us! 

If you have any questions concerning delivery or shipping issues, please feel free to call our experts 440-449-2650. We have been helping customers make their house a home for over 96 years and would be delighted to help you.
 

Delivery Schedule

Due to strong manufacturer availability of all the appliances we carry, we do not stock everything we sell. The majority of our vendors will deliver to us in three to four days. This allows us to maintain low overhead and operational costs to offer you the best price and service possible. On rare occurrences, items may be backordered or delayed, and we will immediately notify you and offer you the opportunity to cancel your order at no charge.

The only exception to this rule is SPECIAL ORDERS: All non-stock items are considered special orders and require a 50% non-refundable deposit. There are no returns on special orders. All orders dated out more than 90 days require a 75% deposit. These items generally take a little longer for delivery. We will always keep you informed about your order.

Questions on how long it will take to receive your item? Please call us at 440-449-2650.

Damages, Returns & Exchanges

Delivered product should be opened and inspected completely. All damage claims need to be reported within 7 days of delivery. All canceled orders are subject to a 25% restocking fee and a $50 re-delivery fee. All refunds take 7-14 days from the time the return is processed. If you paid by credit card, your refund will be credited to your charge account, all other refunds will be paid by check.